My Account Hey, we’re Thememetrix and welcome to the Thememetrix Market Refund Rules. Since we are a stage, these principles frame what you can anticipate from the creators of the things you purchase. They apply to all creators and clients.
The items that creators sell on the stage are computerized products and can’t be “returned”, so your qualification to a discount is planned in view of this. Obviously, notwithstanding these standards, every nation has its own regulations encompassing discounts, and these nearby regulations are not avoided assuming they concern you.
Before you request a discount from a creator
In the event that you have bought a thing from our “Internet Themes and Templates” or “Code” classification on Thememetrix Market and you are encountering a specialized issue with the thing we suggest that you contact the creator of that thing and look for help. Frequently they’ll have the option to assist with investigating your concern.
Requesting discounts from creators by means of the Thememetrix stage
We get it, nonetheless, that occasionally the creator will be unable to tackle your issue or there might be conditions in which a discount is justified. For this situation, here are the conditions where we would anticipate that a creator should furnish you with a discount:
- Thing is “not as portrayed” or the thing doesn’t work the manner in which it ought to.
- Thing has a security weakness
- Thing support is guaranteed yet not gave
- Thing support expansion not utilized
- Things that poor person been downloaded
- Settling debates – requesting that Thememetrix help
Thing is “not as portrayed” or the thing doesn’t work the manner in which it ought to.
In the event that a thing doesn’t work the manner in which it should then the creator is expected to fix the issue by refreshing the thing speedily. A thing is “not as portrayed” on the off chance that it is tangibly unique in relation to the thing depiction or see. In the event that the issue can’t be fixed or it just so happens, the thing is “not as portrayed” then, at that point, you would be qualified for a discount from the creator.
Thing has a security weakness
In the event that a thing contains a security weakness and can only with significant effort be fixed you would be qualified for a discount from the creator. In the event that the thing can be fixed, then the creator ought to do so immediately by refreshing the thing. On the off chance that the thing contains a security weakness that isn’t fixed in a fitting time span then we would anticipate that the creator should give a discount to the thing.
Thing support is guaranteed yet not gave
In the event that a creator promotes their thing as including thing support, you have an ongoing help privilege, and you are not offered that help as per the thing support strategy the creator ought to furnish you with a discount.
Thing support expansion not utilized
Assuming you buy a thing support expansion and solicitation a discount of that expansion before your current thing support lapses we would anticipate that the creator should give you a discount of that thing support expansion.
Things that poor person been downloaded
In the event that you have not downloaded a bought thing in something like 3 months from the date of procurement, you might be qualified for a discount. You will be expected to give the creator of that thing your buy code for the creator to check your case that you have not downloaded a thing. Despite the fact that we think 3 months is a sensible time, contingent upon where you are found, you could have a more drawn out period to guarantee a discount in the event that you have bought for individual use and haven’t downloaded the thing.
Settling debates – requesting that Thememetrix help
In the event that you and a creator can’t come to an understanding about a discount, you can raise a debate and have Thememetrix explore the matter. We might request that you give supporting documentation or proof. Any discount gave by Thememetrix is totally optional. We will go with a choice in light of all suitable data and you concur that our choice is conclusive.
Neither Thememetrix nor creators are obliged to give strategy discounts in any of the circumstances recorded underneath.
- You don’t need it after you’ve downloaded it
- The thing didn’t live up to your assumptions or you feel the thing is of bad quality
- You basically alter your perspective
- You purchased a thing accidentally
- You don’t have adequate ability to utilize the thing
- You guarantee that you are qualified for a discount yet don’t give adequate data with regards to why you are qualified for a discount
- You can never again get to the thing since it has been eliminated or the creator who recently gave the thing is as of now not dynamic on our foundation (we encourage you to download things when you have bought them to keep away from this present circumstance).